ATOM Business Platform

Data Deletion Instructions

How individuals and customers can request deletion of data processed through ABP.

Effective date: 2026-09-15

Request deletion

You may request deletion of personal information associated with ATOM Business Platform. Send the request to legal@digimarksa.co.za with the subject Data Deletion Request.

What to include

Include enough information for us to locate and verify the relevant data, such as your name, phone number or email address and the name of the business you communicated with through ABP. Do not send passwords, access tokens or unnecessary identity documents.

What happens next

We will acknowledge the request, verify identity where reasonably necessary, identify whether ABP or a subscribing business controls the information, and delete or anonymise eligible information. If the information is controlled by a subscribing business, the request may be referred to that business for lawful handling.

Exceptions

Some information may need to be retained where required by law, for legitimate security/audit purposes, to resolve disputes, prevent fraud or establish legal claims. Where deletion is not immediately possible, access may be restricted where appropriate.

Meta-connected data

This process also applies to eligible information received through connected Meta services such as WhatsApp, Facebook or Instagram. Removing a Meta connection does not necessarily delete records already lawfully retained in ABP; a deletion request should be submitted using the process above.